Our care manager conducts several one-on-one initial interviews and consultations to determine care-giving requirement, level of care needed and total cost of services.
Our care manager evaluates all cases and makes proper recommendations for better service. We also find replacements for the caregiver should our client find him or her incompatible with the patient's needs.
We further prescreen all our caregivers through the following process.
- We conduct interviews/exams of our caregivers.
- We independently check their licenses and previous work and character references.
- We further check background details through Fingerprinting or Live Scan services.
We are a full service home care agency. All our CNA's, HHA's, experienced caregivers are carefully screened and hired as our own employees.
Our care manager subsequently conduct "quality assessment" home visits on a regular basis. The care managers also solicit feedback on a personal basis from both the patient and his or her family or close relative/friend.
We further have a 24-hour paging service to attend to critical situations.