- What are the advantages of having a live-in caregiver as compared to going to a facility?
With a live-in caregiver, you gain the independence and comfort of living in your own home. Unlike an assisted living facility, you will be able to set your own schedule and be surrounded by things familiar to you. The cost of having a live-in caregiver is comparable to most facilities and unlike group homes, our caregivers provide a higher standard of personalized care.
Our round-the-clock caregivers will attend to your needs 24 hours a day, allowing you the freedom to schedule your daily activities as you see fit. In assisted living facilities, residents are often rushed to finish each task since the staff needs to attend to multiple clients. Our caregivers, by contrast, will work around your needs, providing a consistent level of individualized care impossible to find in an assisted living facility.
Being situated in your own home is another advantage. Group homes can seem impersonal. Shared facilities can be stressful and emotionally taxing. Our caregivers allow you to have the comfort and peace of mind of living at home while providing better and more attentive care.
Lastly, our live-in caregivers provide a kind of companionship not found in a facility or community with a rotating staff. Furthermore, unlike an assisted living facility where visiting hours are limited, your friends and family are free to visit you at any time with our caregivers.
- What are the services provided?
Our caregivers will provide a variety of services needed to make sure you can live an independent and healthy lifestyle. This includes tasks such as meal preparation, light housekeeping, personal care, errands, transportation to appointments, medicine reminders, companionship, and assistance with getting up at night, among other things. The caregivers can also help you complete your daily tasks in a safe manner. Our caregivers will try their best to assist you with any such task.
- What services cannot be provided by a caregiver?
A caregiver may not administer injections or perform any invasive procedures. These procedures may include extensive major wound care, tube feeding, IV therapy, tracheotomy and any such tasks which require a skilled licensed professional (e.g. Registered Nurses, Physical Therapists, Occupation Therapists, etc.). Caregivers may however provide medication assistance, making sure their clients receive their mediation at the proper time. Acclaim also has a medication management program available to our clients through our care managers.
- Are there any special arrangements that can be made?
Most of the time, our clients ask for caregivers with whom they share a common interest. This type of arrangement is common and we will strive to find the right caregiver for you. Other special arrangements, such as allowing driving privileges to a caregiver, must be negotiated and agreed upon as per the signed contract prior to hiring a caregiver.
- Does the client need to provide a bedroom for the caregiver?
We understand that each client has a different living arrangement. We only request that our caregivers have some place to store their personal belongings and an adequate, comfortable space to rest and sleep. We also request that our caregivers be able to utilize the amenities of the house (such as the bathroom, etc) for grooming and personal needs.
- What happens when the client goes to the hospital for several days or out of town with the family?
Most of the time if the client is away from home due to hospitalization or vacation depending on the circumstances if it is short term the caregiver will always be available to resume work when the client comes back. If it is for a prolonged period of time we will try our best to have that same caregiver but if that caregiver is already unavailable we will try our best to find another caregiver to fit the needs of our clients.
- Can we interview the caregivers before starting service?
Absolutely! We encourage our clients to interview our caregivers prior to starting their service. This will allow you and your family to talk to and get to know the caregiver. In certain cases where the caregiver is just not working for you for one reason or another, you always have the option to change caregivers. In circumstances where extra training is needed, the client will be charged at the agency’s hourly rate to train a new caregiver.
- How do you select caregivers?
Primarily, we contact trade schools and most of our caregivers refer fellow caregivers that they have worked with. We also place advertisements for earnest caregivers in newspapers and online. We require all of our caregivers to have at least 2 years of caregiving experience. That is the reason why it is very important for us to meet with your family and get detailed information on what you may need. Many of our caregivers have different levels of experience.
- What happens when there is a medical emergency?
In case of a medical emergency, our caregivers are instructed to call 911 immediately. We also ask that your family advise our agency and the caregiver for any additional instructions.
- What is the typical length of time before a client gets comfortable with the new care arrangement?
It usually takes about one to three days for caregiver and client to become adjusted to the situation. Oftentimes, it is a big adjustment for our clients, especially if it is their first time having homecare assistance. Typically they do not know what to expect of a caregiver and may be hesitant to ask for assistance even when they need it.
In such cases, we encourage you to be open and ask any questions about what kind of assistance our caregivers can provide. Our caregivers will do everything they can to make sure you live in a safe and comfortable environment.
- How long will Acclaim Homecare provide homecare services?
Here at Acclaim Homecare, we pride ourselves on being a flexible company. We will provide assistance to our clients for as long as they need us. Some of our clients only require our services for a few weeks. Others may need assistance for months, sometimes even years. We will work with you to choose the homecare plan which is right for you. Homecare is about your comfort and your lifestyle.
- What happens when our regular caregiver gets sick or needs a time off?
In the event a caregiver calls in sick, our Staffing Manager will work to her best ability to find you a substitute caregiver. In such a situation, we ask our caregivers to provide us with a 24-hour notice for non-emergency time-off. If the caregiver becomes ill during a live-in shift, he or she can call the office and we will arrange for a substitute as soon as possible.
For scheduled time-off, we ask our caregivers to turn in their work schedules to our office, making note of when they need time-off. We ask our caregivers to turn in requests for time-off at least two weeks in advance so we can provide adequate coverage for our clients.
When choosing a substitute caregiver, we first ask any caregivers the client may have had before and liked. If no such caregivers are available, we then try to find a caregiver who can fulfill your needs and work during the designated time.
- What if the client does not like the caregiver?
Our clients always have the option to change caregiver should they find him or her incompatible to their needs. That is one of the advantages of working through an agency; our clients are not put on the spot if they have any issue about their caregiver. We as a company will coordinate and mediate the issue for you. If you are happy with the caregiver but just have some minor issues, we can talk to the caregiver in question and address any areas of concern.
- What happens if a caregiver gets injured?
Acclaim Home Care Inc. is a registry. All of our caregivers are independent contractors. As such caregivers are not covered by our workman’s compensation insurance. Some of our clients address this problem by requesting a revision of their home insurance policy to extend coverage of the home insurance policies to provide insurance coverage for caregivers’ injuries. Please consult your home insurance agent for details.
Our professional liability insurance on the hand covers all professional and general liability that may result from the actions of our caregivers and our office staff employees.
We further encourage that any prospective client who would want an employee based caregiver with corresponding workman’s compensation insurance coverage to explore our affiliate, Acclaim Professional Healthcare LLC . Acclaim Professional Healthcare LLC (www.acclaimprofessionalhealthcare.com) treats all its caregivers and nursing aides as employees and thus provides blanket workman’s compensation to all its caregivers.
The daily and hourly rate schedule of our affiliate, Acclaim Professional Healthcare LLC is somewhat on a higher range than the rates we normally charge at Acclaim Homecare Inc. These higher rates compensate for the additional workman’s compensation insurance rates, social security payments and other additional training and benefits.
Please call us at our phone numbers 1-888-499-7372 or 1-415-479-5125 or 5184 for additional clarification on the matter.
- What happens when there are too many family member giving different instructions to the caregiver?
Our caregivers' priority is your well-being. As an agency, we will strive to meet your wishes. In the event our client is unable to participate in the decision-making process, however, we will coordinate with whoever has the power of attorney for healthcare. This person will have to sign our Contract of Agreement in place of the client and will have to coordinate with us regarding the client's homecare service.